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Before Hiring a Consultant or Resource, it is important to discuss expectations and values upfront.
Below, please see a list of Values that you can choose from. Choose the 6-10 most important values to you and the standards of performance you would expect around these values. By setting the values, standards and expectations upfront, you increase your chance of success in your working relationships.
VALUES MATCH LIST
Physical Values
Accuracy--the precision, exactness, and conforming to fact in details of work.
Cleanliness--of offices, production and warehouse facilities, equipment, customer service areas, raw material and finished product inventory, closets, bathrooms, and so on
Maximum Utilization of Resources--the desire and ability of the company to improve its performance by full utilization of its current resources (i.e. as time, money, equipment, materials, space, people, etc.).
Orderliness--in offices, drawers, file cabinets, shelves, paperwork, files, phone numbers, priority of work, daily and weekly planning, etc.
Punctuality and Timeliness--in arriving on time to work, from breaks, from lunch, to meetings, in replying to letters and phone calls, in paying bills on time, etc. Occurring at the most suitable or opportune time.
Quality of Products and Services--in terms of presentation, functionality, choice, value, speed, timeliness, suitability, repeatability, reliability, life span, repeatability, courtesy, friendliness, etc.
Regularity--of meetings, reports, sales calls, performance reviews, and so forth
Reliability--the way system or persons consistently produce the same results, preferably meeting or exceeding its specifications. Dependability.
Responsiveness--the way people, the organization, systems, etc. react to a need coming from within or without.
Safety--in offices, warehouses, production and research facilities, vehicles, for employees, vendors, customers. etc.
Speed of Operations--the measurement of whether actions occur in the fastest time.
Organizational Values
Accountability--of individuals, departments and divisions for performance, results, problems, and so on
Communications--up, down, and sideways within the company, with customers and vendors, in terms of openness, frankness, clarity, frequency, accuracy, timeliness, and brevity
Cooperation (Teamwork)--among individuals, departments, divisions, branches, and so on
Coordination--horizontally between departments in terms of plans, activities, and systems
Discipline--in adherence to company policy, rules, systems, procedures, schedules, standards, ethics, and so on
Freedom for Initiative of Employees--to make suggestions, develop plans, make decisions, carry out or modify actions, and so on
Integration--for smooth operation vertically between different levels of the organization in terms of plans, decisions, and priorities
Standardization--in terms of forms, files, procedures, reports, performance evaluations, equipment, training, recruitment, orientations, communications, and so on
Systemization--in sales, marketing, customer service, accounting, research, production, engineering, estimating, recruitment, training, promotions, communications, coordination, reporting, and so on
Psychological Values
Continuous Improvement & Problem Solving--the desire and ability of the company to develop and incorporate ways to improve itself
Creativity--in terms of new products, new ideas, new systems, new production methods, new applications of technology, new methods of financing, new marketing strategies
Customer Delight--the positive emotional response and joy that the customer feels from interaction with our people and our products and services.
Decisiveness--in solving problems, planning, executing plans, in terms of speed and commitment to decisions once made
Develop People--the desire and ability of the company to improve the lot of its employees, including, ultimately, their personal growth.
Harmony--the overall atmosphere and interaction between people, departments, divisions, systems, activities, rules, and policies within the company and between these elements and the external environment, customers, vendors, community laws, and so on.
Innovation--the desire and ability of the company to venture into new, breakthrough areas of opportunity. (e.g. in the industry, in emerging trends in society, etc.)
Integrity--keeping to one's word, promises, agreements, being truthful, non-deceitful etc. with employees, customers, vendors, government, etc.
Loyalty--to and from suppliers, customers, and employees
Resourcefulness--the ability to deal resourcefully, i.e. creatively, imaginatively, self-reliably with unusual problems, difficult situations, or unanticipated opportunities.
Respect for the Individual--in establishing rules and policies, design of systems, making decisions, executing instructions, and so on in terms of people's health, safety, self-esteem, feelings, and opinions
Service to Society--community welfare, environmental protection, development of products and services that meet real physical, social, or psychological needs.
(A Will to ) Succeed--in any aspect of work
A Positive Attitude--the ability to see the positive and bring the positive in any situation
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